Return policy

You have 7 days

You can ask to return an order within 7 days of it being delivered. The window starts on the delivery date, not the order date.

Start a return from your order page, or write to us and we will start it for you.

What condition it needs to be in

The band should be unworn beyond trying it on, with its charging cable and packaging. We are not going to be difficult about a scuffed box, but an item that has clearly been used cannot be resold and cannot be refunded in full.

If it arrived damaged or faulty

Tell us within 48 hours of delivery and send a photograph. We arrange the return at our cost and either replace it or refund it in full, whichever you prefer.

This is separate from changing your mind, and nothing below about return postage applies to it.

If you simply changed your mind

That is fine and it is within the window. Return postage is yours to cover unless we have said otherwise, and the refund is issued once the item reaches us and has been checked.

What cannot be returned

Anything personalised or engraved to order, and anything returned outside the window. If a return is refused we will say why, and send the item back to you.

Starting a return

• Email: [contact email — still to be added]